Empowering Library Staff to Meet the Needs of the Spanish Speaking Community
CULTURAL COMPETENCY TRAINING 2012
THE ILLINOIS STATE LIBRARY
Diversity Program Presents:
“Empowering Library Staff to Meet the Needs of the Spanish Speaking Community”
DATE: April 20, 2012
Ms. Vandella Brown, Manager, Illinois State Library Diversity Program
Mr. Jay Newman Hidalgo, MA. PSA
Illinois Department of Human Services Office of Accessibility and Customer Support
REGISTRATION: No Fee—Register at: www.Librarylearning.info
This workshop is for all library staff. Participants will:
- Learn about the challenges and benefits of reaching out to serve the Spanish speaking community and increasing their access to public library computers and resources. There will be a presentation about Hispanic/Latino culture, behavior and values; how we learn about the culture; and how that culture impacts our behaviors and perceptions.
- Learn the differences and strengths in communication styles of the Spanish speaking community. Learn how to build strong community partnerships and collaborate with the Spanish speaking community to increase their access to public library computers and resources.
- Learn techniques for reaching out and marketing the public library and their resources to the Spanish-speaking community. Develop an action plan for reaching out to the Spanish-speaking community.