OCLC, a worldwide library services organization headquartered in Dublin, Ohio, is a leader in information technologies and innovative online services. With office locations around the globe, OCLC employees are dedicated to offering premier services and software to help libraries cut costs while keeping pace with the demands of our information-driven society.
We are currently seeking an Information Developer for our Dublin, Ohio Headquarters. This position is responsible for ensuring that OCLC Member Libraries are successful in adopting and effectively using OCLC’s Products and Services. This role is focused on ensuring that users of OCLC’s Products and Services have access to the most appropriate User Help (inc. Documentation, Tutorials, Online Help, Training, etc.) when and where they need it. This involves evaluating the user’s needs and recommending solutions to meet those needs. This role requires close coordination with several internal departments, such as User Experience, Development, Product Management, Training, Implementation, and Quality Assurance.