This spring, MLNC is hosting a fun and interactive all-day customer service workshop in Joliet, Illinois, at the Black Road Branch of the Joliet Public Library. The workshop will help attendees develop attitudes and actions for cultivating customer loyalty with both internal and external customers at the library.
Customer Service at the Library
May 17, 2012, 9:30 a.m.-3:30 p.m.
Joliet Public Library—Black Road Branch, Joliet, Illinois
$100-$130 depending on MLNC Membership (includes lunch!)
This customer-centered workshop is recommended for any staff member who interacts with patrons on a regular basis. An extremely interactive workshop, it includes a variety of hands-on exercises, and is an enjoyable and valuable learning experience. The impact of the program will be reflected in improved employee job satisfaction and greater effectiveness with customers.