Library News

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"Public Libraries at Work" - Fully Engaged Customer Service

"Public Libraries at Work" Seminar Series - Fully Engaged Customer Service at Your Library

November 30, 2011
1pm CST


Does your "service with a smile" sometimes suffer? 

Learn a fresh approach to customer service and discover ways to positively connect with patrons during PLA's live, hour-long webinar, "Fully Engaged Customer Service at Your Library." 

Instructor Cheryl Gould, library training consultant, will define the three elements of customer service interactions and show webinar attendees how they can successfully engage in each part—resulting in more successful and rewarding customer (and staff) experiences.

Moving Forward TOGETHER

Remaining FY 2011 Grant Funds Received

We can now share the good news that IHLS received the final 22% of FY 2011 funding that was owed the four legacy systems.  All totaled, we received $760,699.40, which completes the FY 2011 System Area & Per Capita Grant.  Here is how the funding breaks down by legacy organization:
Lewis & Clark Library System -- $199,714.36
Lincoln Trail Libraries System -- $152,188.22
Rolling Prairie Library System -- $144,801.84
Shawnee Library System -- $263,994.98

IHLS truly appreciates the sustained efforts of Secretary of State Jesse White and State Library Director Anne Craig and their colleagues in support of system services.

IHLS Suspends Champaign Public Library from Membership

At last week’s meeting, the Board of Directors of the Illinois Heartland Library System (IHLS) voted with regret to suspend the Champaign Public Library (CPL) from membership with the System. Suspension from System membership means that the Library is not eligible to participate in any System service, such as delivery, interlibrary loan and reciprocal borrowing. Additionally, the Library is ineligible for state and federal grants administered by the Illinois State Library.

OCLC FirstSearch Administration and ILL

Resource sharing starts with interlibrary loan.  Although most interlibrary requests can be completed through your local LLSAP, when the item you are searching is not available it is time to turn to WorldCat and OCLC FirstSearch Interlibrary Loan.  All full members of OCLC have access to this service provided by the Illinois State Library. 

There are two components that librarians need to know about to be successful in interlibrary loan through FirstSearch.  The first is the Administrative Module of FirstSearch.  Here is where all of the settings are found to make ILL available to your patrons and to make staff ILL work flows easier.  Training sessions on the Administration Module will take you to all the screens found in the module with instructions on how to customize them for your library.

Board Meeting Recap - October 2011

In this article, you'll find a recap of significant actions taken by the board at their Oct 25, 2011 meeting in Edwardsville, IL.

Click here for the original agenda.

Agenda announced for the IHLS automation vendor demonstrations

The IHLS LLSAP4 Working Group has completed an agenda for the 2-day in-person demonstrations with Polaris and SirsiDynix, the two top automation vendor finalists.  Please see the 2-day Agenda here, which will be the same for both vendors.  Day 1 for both vendors covers Circulation & the OPAC; Day 2 for both vendors covers Cataloging, Acquisitions, Serials, & Reports.

Just a reminder of the dates:

  • Polaris - November 7 & 8, 9 am-5 pm, Keller Convention Center, Effingham 
  • SirsiDynix Symphony - November 15 & 16, 9 am -5 pm, Keller Convention Center, Effingham

We would like a large number of IHLS LLSAP member library staff people to attend the in-person demonstrations.  Registration for the in-person demonstrations is available via L2.

Moving Forward TOGETHER

October 24, 2011

Looking Ahead
The next few weeks will be busy ones for IHLS staff:

The October IHLS Board meeting will be held tomorrow at the Edwardsville office.  You can find meeting materials here.

We all look forward to the LLSAP vendor demonstrations to be held November, and we strongly encourage registration via LibraryLearning (L2):
Polaris - November 7 & 8, 9 am-5 pm, Keller Convention Center, Effingham
SirsiDynix Symphony - November 15 & 16, 9 am -5 pmKeller Convention Center, Effingham

We invite any IHLS LLSAP member library staff to attend these two demonstrations.  We will also offer web-based recordings of the demonstrations so those who cannot attend the in-person sessions can view the presentations and evaluate the products as well.   Critical to the success of the evaluation is the need for membership input from everyone who attends either the in-person sessions or views the recordings.

Moving Forward TOGETHER

Getting To Know You

As our member leaders were crafting a new library system last year, they appreciated the high value of member input and viewed Advisory Councils as one way to gain that feedback.  If you would like to participate on a council, please tell us a little about yourself, and we will take it from there!

Be a part of the Exchange list!

eXchange-logo2.pngHave you ever had a book to give away, or an idea to share, or maybe an event that’s going on at your library and you want to share it with libraries in IHLS?  Then you will want to be a part of our newest listserv.  We call it “Exchange”.  On the Exchange list, you are in charge of the content.  IHLS staff encourages all of our libraries, regardless of LLSAP membership, to share announcements, opportunities to learn, and of course materials across the entire IHLS area.  Membership is completely voluntary and you must sign up in order to start receiving emails. 

Chris Dawdy selected as GateNet Manager

photo of Chris DawdyIHLS is pleased to announce Chris Dawdy has been selected as LLSAP Manager for the GateNet Consortium.  Chris has worked with the GateNet consortia since 2008 in a part-time capacity.  She has filled several service and training roles for the organization.  Beginning in July, Chris held the title of Trainer II.

Chris brings a wealth of experience and perspective to the GateNet organization and IHLS.  She has served as Director of the Brighton Memorial Library since 2006.  Before that, she had a distinguished career in the field of special education.

The appointment is effective immediately.  Chris will continue to serve in a part-time capacity until Monday, October 24th when she assumes the position of LLSAP Manager for GateNet on a full-time basis.

Chris can be contacted via phone at 618-656-3216 or via email at

Congratulations, Chris!

Deadline extended for National Library Week Grant

U.S. libraries of all types encouraged to apply for $3,000 to support National Library Week activities

CHICAGO – Your library has something for everyone. This National Library Week, celebrate the ways your library provides a place where everyone belongs.